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Check it at your door. Pay only if you're happy. • Same-day delivery in Nairobi for orders by 5pm • Easy returns within 3 days • Pay with M-Pesa, card or on delivery in Nairobi • Furaha Finds Limited · Corner House, 14th Floor, Nairobi CBD • Check it at your door. Pay only if you're happy. • Same-day delivery in Nairobi for orders by 5pm • Easy returns within 3 days • Pay with M-Pesa, card or on delivery in Nairobi • Furaha Finds Limited · Corner House, 14th Floor, Nairobi CBD

Privacy policy

Last updated: 29 October 2026

At Furaha Finds, we look after your personal information as carefully as we look after your order. This policy explains what we collect, why we collect it, and your rights under the Data Protection Act, 2019.

1. Who we are

Furaha Finds Limited, Corner House, 14th Floor, Kimathi Street, Nairobi, decides how your personal information is used. For any privacy question, contact sales@furahafinds.com or WhatsApp +254 745 549 999.

2. What we collect

  • Your details: name, phone number, email address and delivery address
  • Your orders: what you buy, delivery notes, returns and refunds
  • Payments: M-Pesa transaction references and payment confirmations. Card payments are handled by our payment provider; we never see or store your full card number
  • Your messages: what you send us on WhatsApp, by email or through Zawadi, our chat assistant
  • Website use: pages visited, device and browser type, collected through cookies

3. How we use it

  • To process, deliver and support your orders, returns and refunds
  • To contact you about your order
  • To answer your questions and improve our website and service
  • To send you offers and news, only if you've agreed. You can opt out at any time: reply STOP on WhatsApp or use the unsubscribe link in our emails
  • To keep the tax and accounting records the law requires

4. Zawadi, our chat assistant

Zawadi answers common questions automatically, any time of day. A member of our team can take over whenever you need a person. Please don't share payment details in chat.

5. Who we share it with

We share only what's needed, with:

  • riders and couriers who deliver your order (your name, phone number and address)
  • payment providers who process your payment
  • the service providers that run our online store, messaging and customer care
  • authorities, when the law requires it

We never sell your personal information.

6. Storage outside Kenya

Some of our service providers, including our online store platform, store information on servers outside Kenya. We use providers with appropriate safeguards, as the Data Protection Act requires.

7. How long we keep it

We keep your information for as long as we need it to serve you, and for as long as the law requires for tax and accounting records. After that, we delete it or make it anonymous.

8. Keeping it safe

We use secure, password-protected systems and limit access to team members who need it for their work.

9. Your rights

You have the right to:

  • know what personal information we hold about you and get a copy
  • correct information that's wrong or incomplete
  • ask us to delete your information, where the law allows
  • object to how we use it, including for marketing
  • withdraw any consent you've given

To use any of these rights, contact sales@furahafinds.com or WhatsApp +254 745 549 999.

10. Cookies

Our website uses cookies to keep your cart working and to understand how the site is used. You can control or delete cookies in your browser settings, but some parts of the site may not work without them.

11. Children

Our store is for adults aged 18 and over. We don't knowingly collect information from children.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

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