Privacy policy

 

Furaha Finds Privacy Policy

Effective Date: 1st August 2024

Furaha Finds values the privacy of our customers and is committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure your information is secure, in compliance with the Kenya Data Protection Act, 2019.

1. Information We Collect

Personal Information: When you make a purchase, create an account, or contact us, we may collect personal information such as your name, email address, phone number, and shipping address.
Payment Information: We collect payment information, including credit/debit card details or other payment methods, to process your transactions securely.
Order Information: We collect information about the products you purchase, including product descriptions, quantities, and prices.
Usage Data: We collect data on how you interact with our website, such as your IP address, browser type, pages visited, and time spent on our site.

2. How We Use Your Information

Order Processing: To process and fulfill your orders, including sending you order confirmations, shipping updates, and handling returns and exchanges.
Customer Service: To provide customer support, respond to inquiries, and communicate with you regarding your orders or any issues.
Marketing and Promotions: To send you promotional offers, newsletters, and information about new products or services that may interest you. You can opt out of receiving these communications at any time.
Improving Our Services: To analyze usage data to improve our website, products, and services, and to personalize your shopping experience.
Legal Compliance: To comply with legal obligations and protect our rights and interests.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: We rely on your consent for certain types of processing, such as sending marketing communications.
Performance of a Contract: We process your information to fulfill the terms of our contract with you, such as processing your orders and payments.
Legal Obligations: We process your information to comply with our legal obligations under Kenyan law.
Legitimate Interests: We process your information for our legitimate business interests, such as improving our services, provided these interests do not override your rights and freedoms.

4. How We Protect Your Information

Security Measures: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction.
Payment Security: We use secure payment gateways and encryption to protect your payment information during transactions.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Sharing Your Information

Service Providers: We may share your information with third-party service providers who assist us with order processing, payment processing, shipping, and other business operations. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

6. Your Rights

Under the Kenya Data Protection Act, 2019, you have the following rights:

Right to Access: You have the right to request access to your personal information and obtain a copy of it.
Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal information.
Right to Erasure: You have the right to request the deletion of your personal information under certain conditions.
Right to Restrict Processing: You have the right to request the restriction of processing your personal information under certain conditions.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal information under certain conditions.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 

Furaha Finds

Email: feedback@furahafinds.com

Phone: +254745549999

Address: P.O. Box 46222-00100, Nairobi, Kenya