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Check it at your door. Pay only if you're happy. • Same-day delivery in Nairobi for orders by 5pm • Easy returns within 3 days • Pay with M-Pesa, card or on delivery in Nairobi • Furaha Finds Limited · Corner House, 14th Floor, Nairobi CBD • Check it at your door. Pay only if you're happy. • Same-day delivery in Nairobi for orders by 5pm • Easy returns within 3 days • Pay with M-Pesa, card or on delivery in Nairobi • Furaha Finds Limited · Corner House, 14th Floor, Nairobi CBD

Refund policy

At Furaha Finds, we want everything you bring home to bring you joy. If something isn't right, we'll make it right.

The Furaha Promise

Open and check your order before you pay the rider, and plug in appliances to test them. Anything wrong, damaged or not as described goes back with the rider, and you don't pay for it.

1. Check at delivery

Open and check your order before the rider leaves. If an item is wrong, damaged or not as described, hand it back to the rider. You won't pay for it, if you've already paid online, we'll replace it or refund you in full, including delivery.

If you simply change your mind at the door, hand the item back and pay only the delivery fee.

2. Damaged, broken, wrong or missing items

Please inspect your order before the rider leaves. Anything damaged, broken, wrong or missing goes back with the rider, and you don't pay for it. If you've already paid online, we'll replace it or refund you in full, including delivery.

Once the rider has left, we can't accept claims that an item arrived damaged, broken, wrong or incomplete. Appliance faults that appear later are covered by the manufacturer's warranty where one applies (see section 5).

3. Change of mind

You can return an item within 3 days of delivery if it's unused, complete and in its original packaging. Choose either:

  • store credit for the full item price, or
  • a refund to your original payment method (M-Pesa, card or bank transfer).

Return delivery is at your cost. We'll arrange a rider collection for you at the at the standard delivery fee for your distance.

4. Items we can't take back

  • Items that have been used, washed, assembled or installed, unless they're faulty
  • Hygiene items once opened, such as cleaning tools and bathroom accessories
  • Items marked "Final sale" on the product page

5. Appliance warranties

Where an appliance comes with a manufacturer's warranty, we show the warranty period on the product page. If it develops a fault during that period, contact us and we'll help you with the claim.

6. How refunds work

We inspect returned items within 2 working days. Approved refunds go back to your original payment method within 5 working days. We refund delivery fees when the mistake was ours.

7. Cancelling an order

You can cancel free of charge at any time before your order is dispatched. Contact us on WhatsApp or by email with your order number. If you've already paid, we'll refund you in full within 5 working days.

This policy doesn't affect your rights under Kenyan consumer protection law.

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