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Check it at your door. Pay only if you're happy. • Same-day delivery in Nairobi for orders by 5pm • Easy returns within 3 days • Pay with M-Pesa, card or on delivery in Nairobi • Furaha Finds Limited · Corner House, 14th Floor, Nairobi CBD • Check it at your door. Pay only if you're happy. • Same-day delivery in Nairobi for orders by 5pm • Easy returns within 3 days • Pay with M-Pesa, card or on delivery in Nairobi • Furaha Finds Limited · Corner House, 14th Floor, Nairobi CBD

Shipping policy

We bring your Furaha Finds to your door, quickly and with care.

1. Where we deliver

We deliver across Kenya. Deliveries outside Kenya can be arranged on request: contact us before ordering.

2. Delivery times

  • Nairobi and environs: same day for orders placed by 5pm, Monday to Saturday. Orders after 5pm arrive the next delivery day.
  • Rest of Kenya: 24–48 hours by courier after dispatch. We use couriers such as Shuttles, Bus couriers, Wells Fargo, G4S and SpeedAF.
  • Public holidays: selected items are delivered the same day for orders placed by 3pm.

We don't deliver on Sundays. Larger items such as furniture and appliances may need a scheduled delivery slot, and we'll confirm the time with you by WhatsApp or phone.

3. Delivery charges

Door delivery in and around Nairobi is priced automatically from your address, using calibrated straight-line delivery zones from Corner House, Nairobi CBD. The zones include an allowance for road travel. These are the checkout distance bands:

  • Up to 0.6 km: KSh 100
  • 0.6–4.2 km: KSh 300
  • 4.2–5.3 km: KSh 350
  • 5.3–6.3 km: KSh 400
  • 6.3–6.7 km: KSh 450
  • 6.7–12 km: KSh 500
  • 12–16.6 km: KSh 800
  • 16.6–23.3 km: KSh 1,000
  • Beyond the local delivery area, including upcountry: KSh 400 delivery & handling for standard-size items. This flat fee covers packing, taking your parcel to the courier and tracking updates, so it may be more than the price printed on the courier's receipt

Reference delivery charges: Yaya Centre and Hurlingham KSh 300; Kasuku Centre, Kileleshwa KSh 350; Lavington Mall KSh 400; Village Market, Gigiri KSh 450; Runda Police Station KSh 500. Addresses elsewhere in these neighbourhoods may fall in a different distance band. Your exact delivery charge is shown at checkout.

At checkout, addresses within our local delivery area see Door delivery (same day if ordered by 5pm), and addresses beyond it see Upcountry courier: delivery & handling (KSh 400). Either way, the delivery charge is shown before you pay. For an unusual location or a special delivery, request a delivery quote on WhatsApp before paying.

Furniture and other large items are charged by size and distance, in Nairobi and upcountry. These items are marked as large on the product page. We'll call or WhatsApp you to confirm the delivery fee before dispatch. If you'd rather not go ahead at that fee, you can cancel free of charge.

4. Collection and pickup points

  • Corner House: collect your order free of charge from our office at Corner House, 14th Floor, Kimathi Street, Nairobi CBD. Choose pickup at checkout and give us at least 1 hour's notice on WhatsApp or by phone. Bring your order confirmation.
  • Pick Up Mtaani: collect from your nearest Pick Up Mtaani agent. Collection in Nairobi costs KSh 139. Pick Up Mtaani also delivers to agents in other towns at different rates, so please contact us for the rate to your town. Your order must be paid in advance.

5. Paying for upcountry orders

  • SpeedAF: you pay the delivery fee upfront and pay for the product when you receive it.
  • Other couriers: you pay for the delivery and the product upfront.

6. Updates

We'll send updates by WhatsApp or SMS when your order is confirmed and when it's on its way. Courier orders include the courier's name and tracking reference.

7. Check your order before you pay

Open and check your order before you pay the rider, and plug in appliances to test them. If an item is wrong, damaged or not as described, hand it back to the rider and you don't pay for it. If you've already paid online, we'll replace it or refund you in full. See our Refund and returns policy for details.

8. If you are not available

Our rider will call you on arrival. If we can't reach you, we'll arrange a new delivery time. A second delivery attempt may carry a delivery fee.

9. Questions

Call or WhatsApp +254 743 969 669 or +254 745 549 999, or email sales@furahafinds.com, Monday to Saturday, 8am to 6pm, and public holidays, 10am to 4pm.

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